Our Privacy Policy

Privacy & GDPR Policy

The European regulation No. 2016/679 of 27 April 2016, or General Data Protection Regulation (GDPR), will come into force on 25 May 2018.  Basically this new law replaces the Data Protection Act.  This is a European wide law and as such affects how we use and store information we receive from guests and enquirers.  It covers all data, whether electronic or paper based.

We use cookies on our website.  Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This information is used to track visitors use of the website and to compile statistical reports on website activity.  You can set your browser not to accept cookies. See www.aboutcookies.org for more information).

 What information we collect from you

When you contact us we collect the name, email address, home and mobile telephone numbers and message. This is stored within our email system.

How we use the information you give us

We use your email to communicate with you, to send you delivery confirmation and answer any queries you email us.  We will also add details of how you can keep in touch with us on social media, should you wish to do this.

We may use your telephone number to deal with any queries relating to your delivery and should we need to contact you urgently or if we cannot reach you by email.

Access to your Information

You have the right to request a copy of the information we hold about you.  If you would like a copy of this please email us at franglaisdeliveries@gmail.com

Notification of Data Breaches

The GDPR will require us to notify the Information Commissioner’s’ Office within 72 hours of first having become aware of the breach where that breach is likely to “result in a risk for the rights and freedoms of individuals”. For any breach, we are required to notify the customers “without undue delay” after first becoming aware of a data breach.

Getting in contact

If you would like to review, access, amend or update your information please contact:-

Franglais Deliveries

Telephone: 06 12 19 41 29 or from the UK 0033 6 12 19 41 29 

Email franglaisdeliveries@gmail.com


This policy was updated on 25th May 2018